These terms and conditions constitute a legally binding agreement for use of the aaq99 platform. By registering, you are deemed to have accepted all conditions stated herein. Please read the full terms carefully.
01. General Terms & Conditions
Aaq99 is an online gaming platform offering Sports Betting, Live Casino, fish games, and other gaming services to users in Bangladesh and beyond. These terms and conditions govern all relations between aaq99 and its members.
By using the aaq99 website or app, you acknowledge that you have read, understood, and fully accepted these terms and conditions. If you disagree with any condition, please refrain from using the platform.
Aaq99 reserves the right to modify these terms and conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend visiting this page regularly.
aaq99 is intended for adults of legal age only. It is your responsibility to comply with the local laws of your country. aaq99 may not be used from countries where online gaming is strictly prohibited.
02. Account Registration and Verification
To become a member of aaq99, you must register with accurate and truthful information. Only one account per person is permitted. Opening multiple accounts by the same individual or household is strictly prohibited.
Age Requirement
You must be at least 18 years old to use aaq99. By registering, you confirm that you are of legal age. aaq99 may request a government-issued ID at any time to verify your age.
KYC Verification Process
Before processing a withdrawal, or when transactions exceed a certain threshold, aaq99 may require you to complete KYC (Know Your Customer) verification. The following documents are generally required:
- Copy of National ID (NID) or passport
- Recent selfie or photo
- Bank statement or mobile banking statement (if required)
- Proof of address (utility bill or similar document)
Aaq99 reserves the right to hold withdrawals until KYC verification is complete. Submitting false documents will result in immediate account closure and possible forfeiture of the account balance.
Account Security
Keeping your account password and login credentials confidential is your responsibility. If you suspect unauthorized access to your account, please notify our support team immediately.
03. Bonus & Promotion Terms
Aaq99 regularly offers a variety of bonuses and promotional deals for its members. Each offer has its own terms, which are detailed on the relevant offer page. Please read the conditions carefully before claiming any bonus.
Wagering Requirement
Most bonuses come with wagering requirements, meaning you must place a specified amount in bets before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 100 bonus means you must wager BDT 3,000 before making a withdrawal.
- Wagering must be completed before the bonus expires
- Some games may not count toward meeting the wagering requirement
- Maximum withdrawal limits may apply to winnings derived from bonuses
- Multiple bonuses cannot be claimed simultaneously unless explicitly permitted
Each bonus may only be claimed once. Anyone found opening multiple accounts to claim the same bonus repeatedly will have all accounts suspended and all balances forfeited.
Cashback and Reload Bonus
VIP members receive weekly or monthly cashback, typically with lower wagering requirements. Reload bonuses may apply to each deposit, though the terms will differ from those of the main welcome bonus.
04. Deposit and Withdrawal Policy
Deposits and withdrawals on aaq99 can be made via Mobile Banking, Nagad, Rocket, and other approved payment methods. Only payment methods registered in your own name may be used.
Deposit Limit
- Minimum deposit: BDT 300
- Maximum single deposit: depends on payment method
- Daily maximum deposit limit: determined by account level
Withdrawal Process
Withdrawal requests are typically processed within 1–48 hours. However, withdrawals may be delayed if KYC verification is incomplete or suspicious activity is detected. VIP members benefit from faster processing.
- Minimum withdrawal: BDT 500
- KYC verification is mandatory before your first withdrawal
- The deposit and withdrawal methods must be the same
- Withdrawals to another person's account are strictly prohibited
aaq99 does not charge any deposit or withdrawal fees. However, your payment provider may apply their own fees in accordance with their policies.
05. Betting Rules & Gaming Policy
All bets on aaq99 are processed in real time. Once a bet is confirmed, it cannot be changed or cancelled. If a bet is not settled correctly due to a technical issue, aaq99 will investigate and provide the accurate result.
Game Fairness
All games on aaq99 use third-party audited Random Number Generator (RNG) technology. This ensures that every game outcome is completely random and impartial. No game result is predetermined.
Bet Cancellation Policy
Aaq99 reserves the right to void bets in the following circumstances:
- In the event of a cancelled or postponed event
- Incorrect odds or game settings
- Abnormal outcomes resulting from a technical error
- If fraud is suspected on a player's account
06. Prohibited Activities
The following activities are strictly prohibited in order to maintain a fair environment on the aaq99 platform. Any violation of these rules will result in permanent account closure.
Running multiple accounts, abusing bonuses, using fraudulent software or bots, money laundering, or using another person's payment method — any of these violations will result in immediate account termination along with forfeiture of all balances.
- Creating multiple accounts from the same device or IP address
- Use of automated betting software, bots, or scripts
- Exploiting system vulnerabilities to gain an unfair advantage
- Syndicate or collusion betting with other members
- Fraudulently claiming bonuses
- Depositing funds from illegal sources or money laundering
- Cyberattacks or hacking attempts against the platform
07. Account Suspension and Closure
Aaq99 reserves the right to temporarily suspend or permanently close any account under investigation. The member concerned will be notified by email or message during the suspension period.
Members may also choose to close their own account at any time. In such cases, you may request a withdrawal of any remaining balance; however, all bonus balances will be forfeited.
Accounts that remain inactive for an extended period (typically 12 months) may be marked as dormant and subject to maintenance fees.
08. Privacy and Data Protection
Aaq99 handles your personal information with the highest level of confidentiality. Details you provide during registration are used solely for service delivery, KYC verification, and necessary communications.
We do not sell or share your information with any third party. However, we may be required to disclose information under legal obligations or by court order. For more details, please visit our Privacy Policy View page.
aaq99 secures all data using SSL/TLS encryption. Our servers undergo regular security audits.
09. Responsible Gaming
Aaq99 believes gaming should be a form of entertainment, not a source of addiction. That is why we make responsible gaming our top priority. If you feel that gaming is having a negative impact on your life, please contact our support team right away.
- Deposit Limit: Set your own daily, weekly, or monthly deposit cap in BDT
- Loss Limit: set a cap on how much BDT you can lose within a given period
- Session Limit: set a maximum duration for uninterrupted gaming sessions
- Self-Exclusion: temporarily or permanently suspend your account at your own request
- Reality Check: receive reminders about your gaming time and spending at set intervals
For more information on responsible gaming, visit our Responsible Gaming View page.
10. Terms & Conditions Update
Aaq99 reserves the right to partially or fully update these terms and conditions at any time. For significant changes, members will be notified in advance via their registered email or through the platform.
Continued use of aaq99 after any changes have been made constitutes your acceptance of the updated terms. We recommend reviewing this page each time you access the platform.
Always check the 'Last Updated' date at the top of this page. A change in date means one or more conditions have been updated.
11. Jurisdiction and Dispute Resolution
Any dispute between aaq99 and its members will first be addressed through negotiation. These terms and conditions are governed by international gaming law and the regulations of the platform's licensing authority.
For any complaints or disputes, please contact our customer service team first. We are committed to resolving issues in a fair and transparent manner. Complaints are typically responded to within 7 business days of submission.
Aaq99 shall not be liable under any circumstances for indirect damages, loss of profits, or business losses. Liability for direct damages is capped at the total amount you deposited in the past 30 days.