This page provides a full overview of aaq99's responsible gaming policies, tools, and support services. Gaming should always be a form of entertainment — not a source of income.
What Responsible Gaming Means
Responsible gaming means developing gaming habits where you consciously manage your time, money, and emotions. aaq99 believes gaming should be an enjoyable form of entertainment — one that does not harm other areas of your life.
People often spend more time or money on gaming than they intend to, without even realising it. What starts small can gradually affect family life, work, and mental wellbeing. That is why responsible gaming at aaq99 is not just a rule — it is part of who we are.
We want you to enjoy every gaming session and walk away with a smile. That is why aaq99 gives you all the tools and support you need to stay in control at all times.
Remember: gaming is entertainment, not a reliable source of income. Losing is a normal part of gaming, and you should never chase losses by placing more bets in the hope of winning back what you lost.
Signs of Problem Gaming
Problem gaming is not always easy to recognize. Ask yourself a few honest questions — if most of the situations below apply to you, it may be time to seek help:
- Spending more than you can afford on gaming and feeling regret afterward
- Returning to gaming repeatedly to chase lost money
- Hiding the extent of your gaming from family or friends
- Feeling restless or irritable when not playing
- Gaming is affecting work, studies, or relationships
- Unable to stop gaming despite trying
- Taking on debt or skipping essential expenses to fund gaming
If you recognise three or more of the signs above in yourself, please contact aaq99's support team right away. Asking for help is an act of courage.
aaq99's Protection Tools
Aaq99 provides every member with several powerful tools to manage their gaming habits, completely free of charge. These tools are entirely optional and can be activated at any time from your account settings.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Decreasing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.
Instant EffectSession Time Limit
Set a maximum time limit for each gaming session. Once the limit is reached, the system will automatically log you out.
Automatic LogoutLoss Limit
Once losses reach a set amount, the system automatically stops your gaming session. This is a highly effective way to protect your budget.
Budget ProtectionCooling-Off Period
Take a break from gaming for a set period — anywhere from 1 day to 6 weeks. During this time, you will not be able to log in to your account.
1 Day – 6 WeeksHow to Set Up Self-Exclusion
Self-exclusion is aaq99's most powerful protection tool. If you feel you need an extended break, you can close your account yourself — for a fixed period or permanently.
Go to Account Settings
After logging in, click the profile icon in the top right corner and select "Settings".
Open the "Responsible Gaming" tab
Look for the "Responsible Gaming" tab within Settings.
Select the Self-Exclusion Option
Choose between a temporary exclusion (1 month, 3 months, 6 months, 1 year) or a permanent one.
Confirm
Confirm your decision. The exclusion takes effect immediately and your account will be inaccessible during this period.
Do not attempt to create a new account while self-exclusion is active. aaq99 will automatically detect this and close the new account as well.
Protection of Minors
Aaq99 is a strictly 18+ platform. Age verification is mandatory for every new account. If any user is found to be under 18, their account is closed immediately and any deposited funds are returned.
If you have children or teenagers at home, here are a few simple steps you can take to keep them away from gaming platforms:
- Use parental control software on your devices
- Never let children see or share your login credentials
- Always log out after each gaming session
- Keep payment cards and banking details out of reach of children
- Have open conversations with children about online gaming
If you suspect a minor is using aaq99, please contact us immediately at [email protected]at . We will take immediate action.
Check Yourself
Ask yourself the questions below. They will help you assess your gaming habits. Answer honestly — this is just for you.
Have you spent more than you budgeted on gaming and felt regret afterwards?
Have you placed more bets trying to win back money you lost?
Have you repeatedly tried to quit gaming but failed?
Have you hidden the extent of your gaming from family or friends?
Have you skipped work, studies, or family responsibilities to play?
Have you ever borrowed money or skipped important bills in order to play?
Result: 0–1 "Yes" — Normal. 2–3 "Yes" — A warning sign; start using the protection tools. 4 or more "Yes" — Please seek help right away.
How to Get Help
Gaming addiction is a real issue and you do not have to face it alone. aaq99 is always ready to point you toward the right support.
Aaq99 Support
Our trained support team is available 24/7 via live chat. Share any concerns you have — you will receive help without judgment.
Active 24/7Email Support
Contact us by email for confidential support. Our team will respond in detail within 7 business days.
[email protected]Professional counselling or therapy is highly effective for overcoming gaming addiction. Do not hesitate to contact a mental health centre near you or an online counselling service. Seeking help is not a weakness — it is the first step toward recovery.
aaq99 believes everyone deserves to live a healthy and happy life. If gaming ever gets in the way of that, we are always here to help.